Grievances

All participants of Against the Odds Recovery and Reentry (ATORR) have a right to be treated fairly with dignity and respect.  If a situation arises where a participant feels that they were not treated appropriately or that their rights have been violated, that participant may formally or informally file a grievance.

The internal grievance system:

1. Any ATO Board Member is available to help you develop and process a grievance. A grievance will be responded to within three days of a board member’s receipt of the grievance, and the participant may bring the grievance to the highest level of authority in the program if not resolved by another board member.
2. You are encouraged to talk directly to the person involved in the grievance and seek resolution. If you cannot resolve your concern in this way, then:
3. Talk to a different board member about the complaint and ask them to assist you in resolving the issue.  If you cannot resolve the complaint in this way, then the issue should be brought to Philip Tyler
4. ATORR including its current and future employees and Board of Directors, will not retaliate because of a complaint or grievance.

If you are unable to resolve your issue with the internal grievance procedure, you may use the external grievance system by contacting an outside agency with your complaint. The following is a list of agencies which may be helpful in addressing your complaint:

Office of Ombudsman for Mental Health and Developmental Disabilities
121 7th Place E. Suite 420 in St. Paul 55101
(651) 757-1800 TDD: 1(800) 657-3506
https://mn.gov/omhdd/

Minnesota Alliance of Recovery Community Organizations (MARCO)
800 Transfer Rd., Ste 31, Saint Paul, MN 55105
(612) 888-9001
info@marcomn.org
https://marcomn.org/